How can we help?
Player support
Answers for the most common Whisker & Whisk questions, plus a direct way to send us a note.
Frequently asked questions
Where is my game saved?
The browser version saves progress locally on your device. Clearing browser data, using a private window, or changing devices can remove or hide that save.
Can I move my progress to another device?
Use the game’s account and save-code tools to create a portable code. Keep it private: anyone with the code may be able to restore that game state.
Why isn’t the music playing automatically?
Most browsers block sound until you interact with a page. Start the game, then use its music control to turn the café theme on.
What browser should I use?
A current version of Safari, Chrome, Firefox, or Edge is recommended. The layout adapts to phones, tablets, and desktop screens.
Are the ads or purchases real?
The site includes Google AdSense verification code, although visible ad units remain disabled until approval. The gem shop clearly identifies whether Stripe is in sandbox mode or live mode before you purchase.
Contact support
Please include the device, browser, what you expected, and what happened. A screenshot is especially helpful.